Jason helped my husband and I as well as my best friend and her husband find the perfect engagement rings and wedding bands. We had to get my engagement ring custom made after I had a few issues with the original based on my fingers being so small. Jason contacted the designer, and they were able to custom make my new ring free of charge in accordance with their warranty (which you do not pay extra for!!) My husband was so pleased with his service, he went back for diamond earrings and we will be lifelong customers! The staff is knowledgeable without being pushy and basically forcing a sale. They are personable and always address you by name when you walk through the doors! We love Shane Co and couldn't imagine working with any other jeweler.